Getting your kit to you

Shipping policy

Where we deliver, how long it takes, and what happens if something goes wrong on the way.

The short version

Dispatch

Orders usually leave us within 2 working days.

Delivery

Normally completed within 7 days of dispatch.

Tracking

A tracking link is emailed as soon as your parcel ships.

This summary is for convenience only. The full policy below is what applies.

Where we deliver

We deliver across India. If your pin code is not serviceable by our logistics partners, we will contact you and arrange a refund.

Dispatch time

Orders are usually dispatched within 2 working days. Orders placed on a Sunday or a public holiday are processed on the next working day.

Delivery time

Once dispatched, delivery is normally completed within 7 days. Remote locations and periods of high demand can take a little longer.

Shipping charges

[Confirm with the client before publishing: state here whether shipping is free above a value, free on every order, or charged at a flat rate, and make sure the same wording appears in the announcement bar and on the cart page.]

Tracking your order

We ship through Shiprocket and other logistics partners. As soon as your parcel is handed over you will receive a tracking link by email. Please allow up to 24 hours for the first tracking update to appear.

Address and failed deliveries

Please check your delivery address and phone number carefully at checkout. If a parcel is returned to us because the address was incomplete, nobody was available after the courier's attempts, or delivery was refused, we will contact you. Re-delivery may be charged at actuals.

Damaged or missing parcels

If your parcel arrives damaged, tampered with or incomplete, tell us within 48 hours of delivery and include photographs of the outer packaging and the contents. We will investigate with the courier and replace or refund the order.

Delays outside our control

Delivery timelines are estimates. Weather, strikes, local restrictions and courier delays can affect them. We will keep you updated if we know your order is running late.

Questions about this policy?

Write to us and we will get back to you.

Contact us